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Frequently Asked Questions
Welcome to our FAQ section, designed to answer the most common questions and provide you with a worry-free shopping experience.
1. How do I track my order after purchase?
As soon as your order is shipped, we will send you an email with a detailed tracking link. This link allows you to track your package in real time. If necessary, you can also access our tracking page here - track my order.
2. Can I change the delivery address once my order has been placed?
Yes, as long as your order has not yet been shipped, you can send us your new address by sending an email to contact@plugted.com . Don't forget to mention your order number. If your order is already in transit, our team will do their best to help you or guide you to the relevant shipping company.
3. What type of adapter works with your chargers?
For optimal charging, some chargers require a Quick Charge 3.0 plug, while others work with a USB-C Power Delivery plug. Check your charger's product sheet to verify the type of adapter required.
4. What is your policy for returns and refunds?
We offer a 30-day money back guarantee. If your product is not right for you, you can return it for an exchange or refund within this time frame. See our full policy details here - Refund Policy .
5. What if I receive a damaged or incorrect product?
If you notice a problem with your order, contact us immediately at contact@plugted.com . Provide your order number and a detailed description of the incident. Our support team will take charge of your request to find the most suitable solution.